How to make a claim

Motor Claims Hotline: 800 774

Saturday to Thursday

Home & Travel Claims Hotline: 43029835 / 43029903

Sunday to Thursday

Quick & simple - Car insurance claim

We don’t like to keep you waiting. That’s why we’ve made claiming incredibly easy and remarkably simple. You can register your claim online in just a few easy steps.

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Step 1: Register Your Claim

Email the copy of the police report along with your driving license and vehicle registration card (both sides) to claims@ae.rsagroup.com. Or visit our branch office to drop off these documents or call our call centre 800 774 to speak with one of our team members.

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Step 2: Receive Your Claim No.

Once we have received all related documents, we will provide you with a claim number via an email. If you don’t receive this notification, please contact our Home Claims Hotline at 04 302 9835 / 04 302 9903 from Saturday to Thursday.

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Step 3: Next Steps

Our team will reach out to you and explain the next steps and processes such as submission of police report wherever applicable, repair estimates and other related steps.

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