How to make a claim

Car

800 774
rsaclaims@ae.rsagroup.com

Step 1: Register Your Claim

Register your claim with us online using the link above. Or visit our branch office to drop off these documents or call our call centre 800 774 to speak with one of our team members.

Step 2: Receive Your Claim No.

You should receive an immediate notification of your successful registration via an email. If you don’t receive this notification, please contact our Motor Claims Hotline at 800 774 from Saturday to Thursday.

Step 3: Next Steps

Our team will reach out to you and explain the next steps and processes. You will be advised to go to the workshop with subsequent follow-up on repair status.  

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Home

04 302 9835 / 04 302 9903
homeclaims@ae.rsagroup.com

Step 1: Register Your Claim

Email the copy of all relevant documents related to your claim, along with the claim form to homeclaims@ae.rsagroup.com. Or you can drop them off at our branch office or call our call centre to 04 302 9835 / 04 302 9903 to speak with one of our team members.

Step 2: Receive Your Claim No.

Once we have received all related documents, we will provide you with a claim number via an email. If you don’t receive this notification, please contact our Home Claims Hotline at 04 302 9835 / 04 302 9903 from Sunday to Thursday.

Step 3: Next Steps

Our team will reach out to you and explain the next steps and processes such as submission of police report wherever applicable, repair estimates and other related steps.

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Travel

04 302 9835 / 04 302 9903
travelclaims@ae.rsagroup.com

Step 1: Register Your Claim

Email the copy of all relevant documents related to your claim, along with the claim form to travelclaims@ae.rsagroup.com. Or you can drop them off at our branch office or call our call centre to 04 302 9835 / 04 302 9903 to speak with one of our team members.

Step 2: Receive Your Claim No.

Once we have received all related documents, we will provide you with a claim number via an email. If you don’t receive this notification, please contact our Travel Claims Hotline at 04 302 9835 / 04 302 9903 from Sunday to Thursday.

Step 3: Next Steps

Our team will reach out to you and explain the next steps and processes such as submission of police report wherever applicable and other related steps.

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